Privacy Policy

Last Updated: December 1, 2025

Cyntra Technologies LTD ("we," "our," or "us") is committed to protecting your privacy and building trust as we drive digital penetration in Kenya. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (cyntra-technologies.com) and use our services. We adhere to Kenya's Data Protection Act, 2019 in our practices.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.

1.1. Personal Information Provided by You

This includes:

• Contact Data: Name, phone number, email address, and company name (from our contact form).
• Communication Data: Content of messages, emails, or calls when you interact with us.

1.2. Information Collected Automatically

When you visit our website, we automatically collect certain information, such as your IP address, browser type, device information, referring URLs, and the pages you viewed. This is primarily done through cookies and analytics tools to understand website traffic and usage, and to help us optimize solutions for local connectivity and device types.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes:

1. To respond to your inquiries and offer consultancy services related to digital solutions in Kenya.
2. To send administrative information about changes to our terms, conditions, and policies.
3. To send marketing and promotional communications regarding our digital services and impact (where legally permitted and based on your preferences).
4. For analytics and to improve our website's user experience (UX/UI), particularly for varying Kenyan connectivity standards.

3. Disclosure of Your Information

We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

• Vendors and Service Providers: We may share your data with third-party vendors who perform services for us (e.g., website hosting, data analysis, email delivery).
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, including compliance with Kenya's Data Protection Act, 2019.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. Given our focus on critical digital infrastructure, we prioritize security. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Contact Us

If you have questions or comments about this policy, or our commitment to data privacy in the context of Kenya's digital laws, you may contact us at:

Cyntra Technologies LTD
Email: [email protected]
Phone: +254-702-885-224